Dynamics365

In today’s digital-first utility landscape, resilience is not just about uptime—it’s about building secure, scalable, and standardized foundations that can evolve with the business. At Itineris, the Center of Excellence (CoE) plays a pivotal role in this transformation, anchoring our enterprise technology strategy in robust architecture, security governance, and community-driven innovation. Security by Design: Embedding Trust into Every Layer Our approach to information security is grounded in a comprehensive Information Security Management System (ISMS), aligned with ISO 27001 and SOC 1 Type II standards. This ensures that our practices are not only compliant but also proactive in mitigating risk. Together with the Lead technical architects in our business units, the CoE leads the charge in defining and maintaining secure architecture blueprints for Azure-hosted UMAX deployments, ensuring that every component—from infrastructure to application—is designed with security in mind. This includes: Role-based access control and managed identities to eliminate credential sprawl. Continuous monitoring via Microsoft Defender for Cloud and integrated with the customers SIEM tooling if applicable. Secure API management with OAuth 2.0 and Web Application Firewalls. Regular penetration testing and vulnerability scanning using OWASP-aligned tools. Reference Architecture: The Backbone of Scalable Innovation Standardization is key to scaling securely. In Itineris we developed a unified reference architecture for UMAX that is now the default for all customer deployments. This architecture is enforced through Infrastructure as Code (IaC), enabling consistent, version-controlled, and auditable environments across projects. By embedding this architecture into our Application Lifecycle Management (ALM) processes, we ensure that: New environments are provisioned with minimal manual intervention. Regression testing environments mirror production setups. Security baselines are maintained across the board. This standardization not only reduces operational overhead but also accelerates onboarding and improves the quality of service delivery. Governance in Action: The Security Architecture Review Board To ensure architectural integrity, the CoE established the Security Architecture Review Board (SARB)—a governance body composed of internal security experts and enterprise architects. The SARB reviews and validates all project architecture designs, ensuring alignment with our security standards, strategic goals, and regulatory obligations. SARB’s scope includes: Authentication and authorization models. API exposure and protection strategies. Data encryption, access logging, and audit trails. Infrastructure segmentation and network isolation. This board acts as a gatekeeper, ensuring that no solution goes live without rigorous scrutiny and alignment with our reference architecture blueprint. Add Your Heading Text Here Resilience is not just technical—it’s cultural. That’s why we foster Communities of Practice (CoPs) across architecture, security, DevOps, and cloud engineering. These CoPs serve as collaborative forums where practitioners share patterns, lessons learned, and innovations. They help us: Democratize architectural knowledge. Surface edge-case scenarios early. Align cross-functional teams on best practices. By embedding CoPs into our operating model, we ensure that our standards are not just top-down mandates but community-owned and continuously improved. Conclusion As Itineris continues to scale its global footprint, the CoE’s work in secure architecture, infrastructure automation, and governance ensures that growth doesn’t come at the cost of control. Through SARB and CoPs, we’ve built a model where resilience is not reactive—it’s designed in.

Introduction In today’s fast-paced digital landscape, ensuring smooth and successful implementations of software solutions is crucial for businesses. At Itineris, we leverage Success by Design and Dynamics 365 FastTrack (portfolio for partners) to enhance our implementation methodology and ensure seamless UMAX go-lives for our customers. UMAX is an innovative utility platform built on Dynamics 365 and Azure, offering scalability, reliability, and flexibility to help customers manage utility operations efficiently. It reflects our dedication to leveraging advanced technology for operational excellence and impactful business transformation. This blog post will explore the benefits of the FastTrack program and how it contributes to our success. Benefits of FastTrack for Dynamics 365 The FastTrack program, powered by Microsoft’s engineering team, is designed to accelerate Dynamics 365 implementations and help organizations go live with confidence. At Itineris, we have established a Center of Excellence (CoE) dedicated to managing our portfolio of projects, whether led by us or FastTrack. This initiative ensures the seamless integration of FastTrack and Success by Design practices. Our collaboration with Microsoft enables us to: Enhance Collaboration: Frequent meetings and deep dive sessions with Microsoft’s engineering team help us stay aligned and informed about the latest developments Improve Efficiency: The structured approach of FastTrack streamlines our processes and via our Center of Excellence we make sure the processes are used for all our implementations around the globe Access to Expertise: Our partnership with Microsoft provides access to product experts and user communities, supporting our success and enabling us to deliver high-quality solutions Mitigate Risks: Proactive guidance and early detection of potential issues help us mitigate risks and overcome deployment blockers during the implementation for a new customer Achieve Operational Excellence: The program’s focus on best practices and proven approaches enables us to deliver solutions that enhance efficiency and transparency for our customers. Don’t forget—the people make all the difference! While the prescriptive guidance is invaluable, success ultimately depends on the people behind the process. Take the time to connect with the FastTrack team you collaborate with and make them an integral part of your journey: Recognize their efforts: Appreciate the hard work and dedication they bring to supporting your goals. Provide them with the resources they need: Share the necessary input to enable them to excel in their roles to support you Advocate for them within your organization: Champion their contributions just as they advocate for you within Microsoft. Conclusion The FastTrack portfolio for partners is an invaluable resource for Itineris, enabling us to deliver successful implementations and smooth go-lives for our UMAX customers. By leveraging the program’s prescriptive guidance, proactive support, and structured approach, we can ensure that our customers achieve their desired business transformation goals with confidence.